International Business Machines Corporation

Jianwen Chen

Hsiao Choong Thio

Yan Pang

Michael A Shallcross

Robert J Faferko

George Africa

Margarete Donovang-Kuhlisch

Ya Xiao Liu

A method and associated systems for capturing configuration items from hybrid-cloud provisioning data. A processor of a service-management system intercepts a service request requesting that the hybrid cloud's orchestration mechanism provision or deprovision a configuration item of the hybrid cloud. The service-management system identifies the configuration item by examining the service request and then forwards the request to the cloud-orchestration mechanism. After confirming that the request has been satisfied, the service-management system retrieves from the orchestration mechanism provisioning information that describes attributes of the newly provisioned or deprovisioned configuration item and uses this information to update a configuration-management database, marking any provisioning information newly stored in the database as being authorized for use by other management systems of the hybrid cloud. The service-management system then enhances the stored data by means of an artificially intelligent analytics module and additional configuration-item data collected by a discovery agent.

Capturing a virtual configuration from cloud-provisioning data

A method and system for aggregating services is provided. The method includes receiving and processing a service request. The service request is submitted to a service catalog and dispatched to a data integration and API module. The service request is transmitted to a management module and processed with respect to a plurality of service providers. Inter process communications associated with the service request are managed. Additionally, an account associated with the service request and the plurality of service providers is managed.

Application service aggregation and management

Capturing configuration items from hybrid-cloud provisioning data

Growing community of inventors

Oatley, Australia

Jianwen Chen