Bmc Software, Inc.

Splunk Inc.

Servicenow, Inc.

Jiani Chen

Douglas Mueller

Susanta Kumar Nanda

Govindarajan Rangarajan

Ian Edward Torbett

Ayyappa Muthusami

Amanjit Singh Johal

Rehan Mulla

Doug Mueller

Bixia Yan

Abhijit Bhave

Ananta Krishna Vijay Kumar Gampaa

Everett Kotler

Devarajan Sundararajan

Tapan Manojkumar Shah

An example method of content pack management by a service monitoring system includes: receiving a plurality of object identifiers, each object identifier referencing a corresponding object installed in an instance of a service monitoring system; performing a partial backup of the instance of a service monitoring system, wherein the partial backup comprises a plurality of objects referenced by the plurality of object identifiers; converting the partial backup into a plurality of object definitions in a predefined format; and packaging the plurality of object definitions into a content pack.

Content pack management in service monitoring system

Properties associated with computing resources are received. At least a portion of the received properties is used to cluster the computing resources into one or more operating groups. At least a portion of the received properties is used to determine a recommendation of an operation schedule for at least one of the one or more operating groups. The recommendation is provided. A feedback is received in response to the recommendation.

Computing resources schedule recommendation

Overlay datasets provide an efficient, flexible and scalable mechanism to represent the logical replication of one or more prior defined datasets. Only changes made to an entity in an overlay dataset's underlying dataset are replicated into the overlay dataset (such changes do not affect the underlying dataset). Read operations directed to the overlay dataset will find entities in the overlay dataset if they exist and in the underlying dataset(s) if no overlay-specific entity exists. Accordingly, overlay datasets provide an efficient mechanism for making changes to an existing dataset without suffering the high processing time and storage overhead associated with prior art copying and versioning techniques. Overlay datasets also provide a natural mechanism to keep two or more datasets in synchronization because changes to a base or underlying dataset's entities are 'visible' in its associated overlay dataset (unless the entity has been modified in the overlay dataset).

Overlay dataset

According to an aspect, a system for assisting a user with configuration management may include a configuration management database (CMDB) system having a plurality of configuration items, and an application external to the CMDB system. The CMDB system may associate an invocation string with a first configuration item and the application external to the CMDB system. The CMDB system may obtain information from the first configuration item, where the information from the first configuration item provides information for launching the application external to the CMDB system. The CMDB system may insert the information from the first configuration item into the invocation string to create an application execution command. The CMDB system may execute the application external to the CMDB system, independently from the CMDB system, based on the application execution command.

Database application federation

A database federation mechanism permits one or more applications external to the database to be registered. Applications so registered may be automatically invoked in response to database queries&#x2014;where such invocation utilizes data from specific database entries.

This disclosure relates generally to the field of Configuration Management Databases (CMDBs). One embodiment of a user interface embodying the present invention is an extension of the process for creating CMDB classes and is therefore readily available for use by someone with knowledge of CMDB administration. The CMDB administrator is thus relieved from having to understand in detail the technologies and interfaces used by the Management Data Repository (MDR) sources. The result of setting up a relation from a CMDB data structure to an MDR data structure by a CMDB administrator may be represented by one or more new CMDB class(es) for the MDR data. The related MDR may then be accessed by an existing CMDB application using already existing CMDB interfaces. The instances of the new relationships and classes thus appear as if they were native instances stored in the CMDB.

Growing community of inventors

San Jose, CA, United States of America

Jiani Chen