Kakao Corporation

Ji Soo Hwang

No Suk Myung

Jun Ki Kim

Sung Yong Chang

Jung Han Choi

Yu Mi Kim

Ho Jun Lee

Bo Mi Hong

June Kwon Moon

Hye Ryeon Lee

Sang Hyeon Seo

Ui Chung Chung

Sung Eun Choi

Kyung Ho Sung

Ji Hyung Hong

Hye Won Shin

Shin Hyang Oh

Yea Joon Park

Hee Keung Lee

Hyun A Kim

A chatbot server that provides an instant messaging service using a relay chatbot linked to multiple chatbots includes a receiving unit that receives, from a messenger server, a question message relevant to a service selected from multiple services and service account information corresponding to the selected service; a derivation unit that derives an answer to the question message using the relay chatbot corresponding to the service account information; and a transmission unit that transmits the answer to the messenger server, wherein the relay chatbot relays a user device to the multiple chatbots linked to the relay chatbot to derive the answer through at least one of the multiple chatbots.

Relay chatbot linked to multiple chatbots

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes providing a profile of at least one expert account for counseling linked to a channel of a second user to a terminal of a first user, identifying an initiation condition for a counseling ticket for counseling with a first expert account, creating a counseling ticket to be allocated to the first expert account, and transmitting counseling content through a chat room for counseling of the channel in which the first expert account and an account of the first user participate.

Method and apparatus for providing counseling service

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes acquiring, based a search request for a message transmitted to a channel registered in the service, a search result of a chatbot server linked to the channel, providing an interface for inputting a value of at least one parameter included in the search result to a terminal of a counselor linked to the channel, acquiring an entity corresponding to the parameter based on the message, determining a value of the parameter based on at least one of the acquired entity and data input through the interface, and requesting, based on the determined value of the parameter, an instant messaging server configured to provide the service to transmit a response message corresponding to the search result.

A chatbot server that provides an instant messaging service using a virtual chatbot linked to multiple real chatbots includes a receiving unit that receives, from a messenger server, a question message relevant to a service selected from multiple services by a user device and service account information corresponding to the selected service; a derivation unit that derives an answer to the question message using the virtual chatbot corresponding to the service account information; and a transmission unit that transmits the answer to the messenger server, wherein the virtual chatbot transfers the question message to a selected real chatbot of the multiple real chatbots linked to the virtual chatbot, and the selected real chatbot derives the answer to the question message and transfers the answer to the virtual chatbot.

Providing instant messaging service

A method for providing semi-automatic communication using a chatbot and a consultant device includes receiving, from a messenger server, a message input to an instant messaging application of a user device; determining a reliability for an automatic answer message made by the chatbot to answer the message; and transmitting the automatic answer message to the user device through the messenger server if the reliability is determined higher than a predetermined level, or enabling the consultant device to transmit a manual answer to the message if the reliability is determined lower than the predetermined level. The reliability is calculated based on a result of analysis for the message.

Semi-automatic communication using chatbot and consultant device

A chatbot server that manages context information between a chatbot and a user device includes a receiving unit that receives, from a messenger server, a question message input for a service selected from multiple services by the user device and service account information corresponding to the selected service; a derivation unit that derives an answer to the question message by using the chatbot corresponding to the service account information; and a context information management unit that manages context information of a chat between the user device and the chatbot based on the question message and/or the answer.

Managing context information between chatbot and user device

A method for providing a bot builder user interface by a bot builder user interface providing apparatus includes providing a developer device with a bot builder user interface (UI) for producing a chatbot; if at least one sentence is input from the developer device, providing multiple parameters including attribute information regarding respective words included in the at least one sentence; and receiving, from the developer device, grouping information regarding two or more parameters selected from the multiple parameters, wherein the chatbot produced by the developer device is accessible by a user device connecting with a chatbot service server, and if at least one of the two or more grouped parameters is extracted from a sentence of a chat message input by the user device, the chatbot executes a predetermined instruction with reference to the extracted parameter.

Chatbot builder user interface

A method of creating an animated image based on a key input, and a user terminal for performing the method are provided. The method includes acquiring a snapshot image using a camera installed in a user terminal every time a key is input to the user terminal, and creating an animated image by merging the acquired snapshot image with the input key.

Growing community of inventors

Yongin-si, South Korea

Ji Soo Hwang