Cellco Partnership

Jesus Ramos

Ning Zhang

Saeed Saatchi

David Raymond Dempski

Farook Kaleem

Jeffrey T Menniti

An application data synchronization system may include a data storage system and a data synchronization module. The data storage system may store the identity of entities and, for each entity, the identity of a group of cellular communication devices used by the entity and at least one application that has been delivered to at least two of the cellular communication devices in the group. The data synchronization module may detect that an application has changed data while operating in one of the cellular communication devices. The data synchronization module may consult the data storage system to determine whether the application was also delivered to one or more other cellular communication devices within the same entity group and, if so, cause the changed data to be propagated to the one or more other cellular communication devices within the same entity group.

Application data syncing across multiple cellular mobile communication devices

A user of a mobile station can report a mobile station issue by transmitting a report including a description of the mobile station issue and other information for rapid troubleshooting and resolution by a manufacturer, through a wireless mobile communication network, to the manufacturer of the mobile station or its software, via a life cycle management tool program at a network. The report sent by the user of the mobile station may include information relating to the description of the mobile station issue, mobile station device information, device operation information, diagnostic logs, or captured screenshots. The life cycle management tool program stores the report including the information and sends an electronic notification to a technical center of a carrier and/or the manufacturer of the mobile station or its software for review and resolution of the reported mobile station issue in real time.

Remote issue logging and reporting of mobile station issues and diagnostic information to manufacturer

A notification routing system may include a data storage system and a notification routing module. The data storage system may store the identity of entities and, for each entity, the identity of a group of cellular communication devices used by the entity. The notification routing module may detect a notification that is directed to at least one of the cellular communication devices, determine which cellular communication device is active within the group of cellular communication devices to which the notification is directed, and route the notification to the active cellular communication device.

Notification routing system for multiple cellular mobile communication devices

Systems and methods are disclosed that provide for automatic management of device content for demonstration applications running on mobile devices such as smart phones. The systems and methods can eliminate or reduce the need for manual process of content management for such demonstration applications. Systems and methods according to the present disclosure can also provide for the following: updating content on a device to include content that demonstrates the device capabilities dynamically; delivering content based on the device demographic to cater the needs of the customers; performing local wipe of content generated by customers at regular intervals automatically; providing easy discovery of the premium device capabilities to the customers; advertising new capabilities delivered to the devices; and, tracking features/applications used by the customers and/or creating a store or device profile.

Methods and systems to provide dynamic content and device panel management

A user of a mobile station can report a mobile station issue by transmitting a report including a description of the mobile station issue and other information for rapid troubleshooting and resolution by a manufacturer, through a wireless mobile communication network, to the manufacturer of the mobile station or mobile software, via a life cycle management tool program at a network. The report sent by the user of the mobile station may include information relating to the description of the mobile station issue, mobile station device information, device operation information, diagnostic logs, or captured screenshots. The life cycle management tool program stores the report including the information and sends an electronic notification to a technical center of a carrier and/or the manufacturer of the mobile station or mobile software for review and resolution of the reported mobile station issue in real time.

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Easton, PA, United States of America

Jesus Ramos