Braze, Inc.

Jesse Ridgway

Abraham Darwish

Systems and methods for generating a message that is to be sent electronically to a user include the use of an artificial intelligence or large language model (AI/LLM) service to provide recommendations about how a message could be changed to improve customer engagement with the message. The systems and methods can present an individual generating the message with options for making changes to a draft of the message, and the individual can then select the changes that are to be made to create a final version of the message. In some instances, the systems and methods include analyzing the change recommendations provided by a AI/LLM service to ensure they will actually improve customer engagement and not clash with or impair the original purpose of the message.

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New York, NY, United States of America

Jesse Ridgway