Pegasystems Inc.

Jeremy Wetherford

Damon Gerard Lockwood

Glen Sprague

Karin Lim Poorts

Thomas Rieck

Stephen Jacquemin

Dustin Jay Hooks

A computer-implemented method is disclosed for generating insights for improving software workflows, where a workflow corresponds to a sequence of interactions of a user with one or more different user interface screens of software applications to perform a task. Attributes of the workflow associated with quality, efficiency and other attributes are measured by scoring aspects of the workflow and generating reports. The reports may also provide insights on opportunities to automate workflows.

Workflow insight engine and method

For example, in an embodiment, a method of determining user interface usage may comprise collecting, from a user interface including at least one data entry field, data indicating at least one event that occurs as a result of an action performed by a user on a data entry field and data associated with the user interface at the time of the at least one action, extracting, from the data indicating at least one event and the data associated with the user interface, data indicating an entity associated with the at least one event, applying an interval to the data indicating at least one event, the data associated with the user interface, and the data indicating an entity and determining an entity as owner of the event for that interval, and determining a duration of an activity based on a number of intervals that contain a given entity and action.

Method and system for determining user interface usage

Growing community of inventors

Gainesville, GA, United States of America

Jeremy Wetherford