Cdw Corporation

Jeremy Guthrie

Jason Owens

A computer-implemented method for intelligent collection and selective sharing of information technology asset inventory over a managed services platform is disclosed herein. An exemplary method may include receiving, from a customer, a selection of one or more information technology services of an information technology service provider. The exemplary method may further include receiving, via a network tunnel between a machine avatar in a computing environment and a base management node, network traffic of the customer addressed to the one or more information technology services; and storing a portion of the network traffic. The exemplary method may further include generating a service notification for the customer based on the portion of the network traffic; and transmitting the service notification to the machine avatar through the network tunnel.

Systems and methods for intelligent collection and selective sharing of asset inventory over a managed services platform

A computer-implemented method includes receiving a selection of an information technology service; initializing a machine avatar; establishing a network tunnel; and receiving network traffic. A computing system comprising: one or more processors; and memory storing instructions that, when executed by the one or more processors, cause the computing system to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic. A non-transitory computer readable medium containing program instructions that when executed, cause a computer to: receive a selection of an information technology service; initialize a machine avatar; establish a network tunnel; and receive network traffic.

System and method for automated information technology services management

A computer-implemented method includes receiving a routing request with respect to a base management node of a customer and an avatar of a customer, generating a first virtual network interface corresponding to the base management node, generating a second virtual network interface corresponding to the avatar, the first virtual network interface and the second virtual network interface communicatively coupled by a network tunnel, and providing the customer with access to the information technology resource via the network tunnel. The method may also include transmitting a request to a connection broker, receiving a set of initialization data, constructing a virtual network interface, and transferring data through a network tunnel via the virtual network interface.

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Fitchburg, WI, United States of America

Jeremy Guthrie