Bank of America Corporation

Jerard D Lasell

Lekha Ananthakrishnan

Joseph Timem

Russell B Lewis

Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.

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Charlotte, NC, United States of America

Jerard D Lasell