Sap Se

Sap Ag

Jens Berger

Bare Said

Wulf Kruempelmann

Jan Teichmann

Susanne Schott

Tilmann Haeberle

Andreas Wolber

Felix Fischer

Badri Narayan

Premchand Nutakki

Yannick Ulmrich

Andreas Reischmann

The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.

Alert aggregation and health issues processing in a cloud environment

A method for mitigating errors in the transportation of configuration data may include identifying, at a development system, dependent configuration data associated with a first transport request. The dependent configuration data may implement a customization to a software application hosted at a production system. A reference table identifying the dependent configuration data may be sent to the production system. A missing object list identifying dependent configuration data absent from the production system may be generated at the production system based on the reference table. The missing object list may be sent to the development system where a corrective action may be performed such that the dependent configuration data identified by the missing object list as being absent from the production system is sent to the production system in the first transport request and/or a second transport request. Related systems and articles of manufacture, including computer program products, are also provided.

Transportation of configuration data with error mitigation

Aspects of the current subject matter can provide a background job repository that stores a background job template specifying a background job comprising a maintenance task that affects a customized software platform. The background job template can also include metadata defining a purpose of the background job, triggering information indicating when the background job should be executed, and a prerequisite feature of the customized software platform that indicates a need for the background job in the customized software platform. A previous set of background jobs that run in the customized software platform can be updated to a current set by comparing the previous set with the background job template and including the background job in the current set of background jobs when the customized software platform includes the prerequisite feature.

Repository of background job templates

Growing community of inventors

Dresden, Germany

Jens Berger