Rockstar Bidco, LP

Nortel Networks Corporation

Rockstar Consortium US LP

Jenny Z Li

Veniamin Bourakov

Amit Subhash Mokal

Lieman Soewito

Ravishankar Palaparthi

Amy Pendleton

Parama Ghosh

Zubair Ansari

Walter Scott Tester

In one embodiment, a method for interfacing between a command-line-interface (CLI)-based application program (CLI-AP) residing in a client network device, and remote network devices. The method includes predefining at least one CLI-based program routine (CLI-PR) comprising at least one CLI-based command wherein the CLI-PR is defined externally to the CLI-AP, determining by CLI-AP a set of data to be obtained from the remote network device; selecting by CLI-AP a predefined CLI-PR from the predefined CLI-PRs, the selected predefined CLI-PR corresponding to the remote network device and determined set of data to be obtained; instructing the client network device by CLI-AP to execute the selected predefined CLI-PR, wherein executing selected predefined PR will cause the selected predefined CLI-PR to obtain the determined set of data from remote network device and to configure the obtained data in a predetermined format; and querying configured data by CLI-AP to retrieve the determined set of data.

Interfacing between a command line interface-based application program and a remote network device

A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The apparatus for call quality troubleshooting and mitigation may include a memory for storing data from network communication path elements and data from at least one communication unit, and a processor operating to poll network communication path elements to determine network performance data, to store a call quality alert received from at least one communication unit in the memory, and to the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The method and apparatus may further include correlating the data from the network communication path elements with the data from the at least one communication unit and invoking a real-time network topology investigation module to determine the cause of the call quality alert.

Method and system for automated call troubleshooting and resolution

Growing community of inventors

Santa Clara, CA, United States of America

Jenny Z Li