Capital One Services, LLC

Jennifer Lopez

Paul Y Moreton

Thomas S Poole

Jason Deperro

Taurean Butler

Apurva Shah

Sandeep Rajagopal

Dwij Trivedi

Disclosed are methods and systems for granting a guest contact account access. For instance, a request to grant account access to a guest contact that includes guest contact information and account access permission(s) may be received from a first application executing on a first device of an account managing contact. An account session for the guest contact may be generated based on the request, and an electronic communication including a link to provide account session access may be generated and transmitted to a second device of the guest contact. A second application may be opened on the second device upon link selection, where a user interface thereof includes an identity verification prompt. Upon verification, the account session may activate to provide the guest contact account access through the second application. The guest contact's account access may then be revoked based on a determination of an account session termination event occurring.

Systems and methods for granting account access to a guest contact

Disclosed are methods and systems for voice phishing monitoring. For instance, a method includes receiving voice data of an incoming call to a communication device from an application associated with a user account and executing on the device, identifying an entity and interaction allegedly associated with the incoming call from the voice data, determining first fraud indicator data based on a number of the incoming call and second fraud indicator data based on a correspondence of user account interaction data to the entity and/or interaction, and providing the voice data to a trained machine learning system to receive third fraud indicator data based on content and/or a voice characteristic identified from the voice data. The method may further include determining a status for the incoming call of fraudulent or confirmed based on the first, second, and third fraud indicator data, and generating a notification indicating the status for display.

Systems and methods for phishing monitoring

A method for providing a real-time purchase recommendation includes receiving customer profile data associated with a customer and authorization request data associated with a request to authorize an attempted purchasing using a financial account associated with the customer. The method includes determining attempted purchase data including an identity of a merchant, a merchant location, and a purchase category associated with the attempted purchase. The method includes generating a sequential purchase recommendation based on the attempted purchase data, wherein the sequential purchase recommendation is a real-time recommendation for one or more goods or services for future purchase sequentially following the attempted purchase. The method further includes transmitting a message including the sequential purchase recommendation to a customer computing device associated with the customer.

Systems and methods for transaction-based real time pre-intent recommendations for a sequential purchase

A system and method for generating a user customized order interface, which displays a customer's previous orders and corresponding specific order information and order recommendations, that may be utilized for ordering and payment. A mobile application may request a merchant ID upon determination by the mobile device that a customer is within a close proximity of a particular merchant location. A payment terminal may pass the corresponding merchant ID to a transaction system, which may retrieve, for example, the customer's previous transactions and corresponding transaction IDs associated with the merchant ID, which may be utilized to generate a user customized order interface, which may be utilized to initiate a transaction by selecting a specific order item to order, and which may utilize the mobile application to confirm the order and proceed to payment, which will transmit the order to a merchant system.

Growing community of inventors

New York, NY, United States of America

Jennifer Lopez