Wells Fargo Bank, N.a.

Jennifer Aydelott

David J Dietrich

A method, apparatus, and computer program product for complaint risk identification and prioritization are provided. An example method includes receiving, by a computing device, one or more internal complaints each associated with an internal user and one or more external complaints each associated with an external user. An internal user has access to one or more internal applications of the computing device while an external user lacks access to said internal applications. The method further includes determining, via risk evaluation circuitry, one or more risk indicia for each internal complaint and each external complaint. The method includes generating, via integration circuitry, a compiled complaint dataset of the one or more internal complaints and the one or more external complaints. The method may subsequently include ranking, by risk prioritization circuitry, the compiled complaint dataset based upon the risk indicia for each internal complaint and each external complaint.

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Irving, TX, United States of America

Jennifer Aydelott