Cox Communications, Inc.

Jenna Meushaun Taneak Smith

Yousef Wasef Nijim

Anthony Joseph Insinga

Megan Walls Dover

Aspects of the present disclosure provide an agent control system that includes a virtual version of a remote control. In one aspect, the disclosure describes an input history store that stores user input operations corresponding to received user inputs to a remote control located at a subscriber location and an agent controller associated with a service provider that generates a dashboard user interface (UI) that operates in part to display a virtual version of the remote control, one or more of the input operations corresponding to the received user inputs to the remote control at the subscriber location, and/or a recommended action to execute on the virtual version of the remote control. Other aspects are described in detail herein.

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Lilburn, GA, United States of America

Jenna Meushaun Taneak Smith