Shoretel, Inc.

Jeffrey W Ridley

Glen K Okita

Michael S W Tovino

Olaf D K Brandt

Edwin Basart

Pascal R Crausaz

One or more possibilities that are normally displayed in response to input from a user are augmented with real time information. Displaying real time information for one or more of the possibilities enables the user to take such information into account in deciding whether or not to continue with an action that the user was in the process of performing. For example, if a partial data entry provided by the user is indicative of an extension number to be dialed to place a phone call, and if a telephone call manager that receives the user's input displays call activity indicating that the user's intended callee is already on the phone, the user may decide to wait until the callee becomes available (as indicated by a change in callee's call activity).

Display of real time information for selected possibilities

Routing an incoming call for an IP phone system is disclosed. A location data for a mobile device is received. A way point based at least in part on the location data is determined. A state for a user of the IP phone system is determined based at least in part on the way point. An incoming call is routed to the IP phone system based at least in part on the state.

Growing community of inventors

Santa Clara, CA, United States of America

Jeffrey W Ridley