International Business Machines Corporation

Jeffrey Scott Sims

Charles Robert McKelley, Jr

Gregory Phillip Meyer

Kenneth Edmund Goach, Jr

Lynn Christine Schneider Huddleston Virta

The present invention is directed to a system and method for system problem determination in an information handling system. The present invention is a seamless collection of parts that provides users with the information needed to determine the source of a problem. After entering the problem determination system of the present invention, the user is presented with a variety of choices. The user chooses a particular problem determination tool. In response to the user's choice, a particular tool is then located, wherever it may exist in the system, and executed. All sources of problem determination information are made available to the user. The location of the information is irrelevant. Furthermore, because all problem determination tools are presented to the user in one, cohesive problem determination system, the problem determination system can reuse error and support information already available, thus eliminating costly maintenance and translation costs.

System and method for efficient problem determination in an information

Online presentation of BOOKMASTER based publications on an ASCII terminal. Flat ASCII files are created directly from BOOKMASTER publications and an ASCII browser is invoked. A list of viewable publications is presented to a user. After the user selects a publication, the selected publication is opened and the chapter titles are displayed. After the user selects a specific chapter, the ASCII browser proceeds directly to that chapter and displays the material contained therein. The browser repeatedly retrieves chapters of the publication without restarting the program.

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Austin, TX, United States of America

Jeffrey Scott Sims