Acoustic, L.p.

International Business Machines Corporation

Proficient Systems, Incorporated

Silverpop Systems, Inc.

Jeffrey S Dernavich

Jason Yaohua Cai

Jason Burke Brett

David Alvarado

Sergey Tsymbler

Matthew Vernon Abbott

Eric Busler

Gregg Freishtat

Scott Mitchell Voigt

Paul Kaib

Christopher Michael Curtin

Stacey Doran

Jackson L Wilson, Iii

Richard L Evans

Disclosed are various embodiments for a transmission service to suspend temporarily transmission of electronic communications to a recipient. In one embodiment, the transmission service receives a request to suspend receiving electronic communications temporarily for a suspension period. In response, the transmission service suspends transmitting electronic communications to the recipient during the duration of the suspension period. Then, the transmission service resumes transmitting electronic communications to the recipient upon the expiration of the suspension period.

Temporary suspension of electronic communications

Tracking content shared over a network is described. Content with a mailing identifier and a recipient identifier can be transmitted to a recipient. The mailing identifier and the content can be associated with the recipient identifier. A request from the recipient to provide an application with access to the content can be received. The request can include the mailing identifier and the recipient identifier. A web page can be generated. The web page can include the content and can be associated with a second recipient identifier and a link. The request and the second recipient identifier can be associated with the recipient identifier using a forward identifier. A request to access the web page by a recipient friend using the link and the application can be received. The request to access can be associated with the recipient identifier. Reports can be generated and outputted.

Methods and systems for tracking shared content

The system of the present invention provides systems and methods for selling goods and services in conjunction with the Internet. The system receives session information on a customer's website session from the enterprise's website and may also receive customer information on the customer from the enterprise. The system determines from the received information whether the customer represents a sales opportunity, based on a set of rules of engagement for the enterprise and whether the customer wants or could use assistance from a sales associate. The system further produces a ranked list of sales associates matched for each sales opportunity. A customer queue is created for each sales associate that has the sales opportunities matched with the sales associate. The system determines, for a first sales associate, a number of sales opportunities to approach at one time in the first sales associate's customer queue, automatically approaches the customers associated with each sales opportunity in the customer queue for the first sales associate and requests whether the customer desires assistance from a sales associate until the number of sales opportunities to approach is reached or the customer contacted previously requested assistance from a sales associate, receives responses from the customers, determines, for a response from a customer desiring assistance, if the first sales associate is available to assist the customer desiring assistance, and passes the customer desiring assistance to the first sales associate, if the first sales associate is available.

Systems and methods to facilitate selling of products and services

Growing community of inventors

Atlanta, GA, United States of America

Jeffrey S Dernavich