Reputation.com, Inc.

Jeffrey James Piper

Thomas Gerardo Dignan

Brent Michael Franson

Shrey A Bhatia

Enterprise reputation evaluation techniques are disclosed. Reputation data extracted from each of a plurality of data sources is received. The reputation data is associated with a plurality of physical locations of an enterprise entity. An aggregate reputation score is determined for the entity using at least a portion of the received data. The aggregate reputation score is provided as output.

Enterprise reputation evaluation

Recommending reviewers from which to request reviews is disclosed. A list of potential reviewers is received. A determination is made that at least one potential reviewer included in the list of potential reviewers should be targeted with a request to review an entity. The transmission of a review request to the potential reviewer is facilitated.

Reviewer recommendation

Review data associated with a plurality of entities is received. Each of the entities is associated with a particular industry and the review data comprises review data obtained from a plurality of review sites. From at least a portion of the received review data, a review benchmark for the industry is determined. The benchmark is provided as output.

Industry review benchmarking

The transmission of a review request to a potential author of a review on a review site is facilitated. A determination is made that the potential reviewer has not, subsequent to the transmission, authored a review on the review site. A follow-up action to take with the potential reviewer regarding the review request is determined.

Follow-up determination

A user is solicited to provide a review for a business, while the user is located on a premise of the business. Review data is received from the user. The review data is transmitted to a reputation platform configured to evaluate the received review data. If the review data indicates a positive review, a review request action is commenced. If the review data indicates a negative review, a remedial action is commenced.

Stimulating reviews at a point of sale

A user is prompted to provide a review at a point of sale. Review data is received from the user. The review data is transmitted to a reputation platform configured to evaluate the received review data. If the review data indicates a positive review, a review request action is commenced. If the review data indicates a negative review, a remedial action is commenced.

Determining a follow-up action to take with respect to a review request is disclosed. The transmission of a review request to a potential reviewer is facilitated. A determination is made that the potential reviewer has not, subsequent to the transmission, created a review. A follow-up action to take regarding the review request is determined.

An existing distribution of reviews for an entity across a plurality of review sites is evaluated. A determination is made, on behalf of the entity, that the existing distribution should be adjusted. An indication of at least one review site on which the placement of at least one additional review should be targeted is provided as output.

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Menlo Park, CA, United States of America

Jeffrey James Piper