International Business Machines Corporation

Jeffrey I S Dare

Chitra A Iyer

Alerting a service provider of failed network connectivity includes determining, by a modem device, a loss of connectivity of the modem device with a network. The modem device sends a first notification of the loss of connectivity to a service provider using a first communication. A second notification of a type of the loss of connectivity and a resolution time for the loss of connectivity is received using a second communication. The second communication includes an out-of-band communication. The second communication is sent by the service provider and received by a first device associated with a user.

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Karnataka, India

Jeffrey I S Dare