Storage Appliance Corporation

Crowdcare Corporation

2343127 Ontario Inc.

Hewlett-Packard Development Company, L.p.

Imaginear Inc.

Xmg Studio, Inc.

Qualcomm Incorporated

Palm, Incorporated

2343127 Ontartio Inc.

Imagination Park Technologies, Inc.

Jeffrey Brunet

Yousuf Chowdhary

Ian Collins

Eric Li

Ravinder (“Ray”) Sharma

Alex Lemelev

Ravinder Sharma

Oliver (Lake) Watkins, Jr

Bindu Rama Rao

Valeriy Kusov

Ravinder (Ray) Sharma

Oliver Watkins, Jr

Rui Zhang

Ling Guan

Karen Chan

Alex Zhukobski

Subramanian Kanthi

Lijin (Michael) Wen

Hai Sheng Pan

Oliver (“Lake”) Watkins, Jr

Stephen Kim

Yun Tie

Artiom Kreimer

A computer-implemented method is provided for enabling virtual gameplay. Access is provided to at least one video game in which a player is able to interact with the video game according to a storyline. A player location is detected and stored. A local element is retrieved from a database based on the player location and the local element is correlated to a local element script actuatable in the video game. This local element script is retrieved and actuated in the video game to supplement or replace the video game's storyline.

Systems and methods for capture and use of local elements in gameplay

A method is provided for prioritizing rule creation for computer-assisted customer care. When a question from a user of a device is received by a customer care analytics engine for which no rule is automatically fired, the question and a related device profile of the device are added to an unfired questions list. The analytics engine parses the question to match terms in other questions in the list. The question is also added to an appropriate category in the list based on the device profile. A prioritization algorithm is used to rank the question among other questions within the list or the category, ranking the question more highly according to the frequency of those terms in the category or the list. According to its rank-wise order, the question is directed for creation of a rule to permit automatic handling of questions having the same or similar terms in the future.

System and method of rule creation based on frequency of question

A method is provided for determining a reference device profile. Device profiles are gathered from a plurality of devices having at least one characteristic in common. Each device profile has a plurality of parameter values. The device profiles are compared according to at least one device health metric. Parameter values associated with an optimum value of the device health metric are identified. Using these identified parameter values, a reference device profile is compiled. A method is also provided for enabling a target device to be conformed with a reference device profile.

System and method of creating and using a reference device profile

A method is provided that uses a server to dynamically configure software applications on an electronic device. Information is received from the device about the device (e.g. device OS, firmware version, make and/or model, etc.). The server determines based on the device information a set of capabilities of the device. The server then sends code for installation on the device to configure at least one of the software applications based on the determined capabilities of the device. A programmed server is also provided.

System and method of dynamic configuration engine for electronic devices

A method is provided for detecting a body part in a video stream from a mobile device. A video stream of a human subject is received from a camera connected to the mobile device. The video stream has frames. A first frame of the video stream is identified for processing. This first frame is then partitioned into observation windows, each observation window having pixels. In each observation window, non-skin-toned pixels are eliminated; and the remaining pixels are compared to determine a degree of entropy of the pixels in the observation window. In any observation window having a degree of entropy above a predetermined threshold, a bounded area is made around the region of high entropy pixels. The consistency of the entropy is analyzed in the bounded area. If the bounded area has inconsistently high entropy, a body part is determined to be detected at that bounded area.

Efficient system and method for body part detection and tracking

A method is provided for enabling virtual gameplay. A game environment is provided in which a player can play a game via a character. When the player scans a barcode from a real world object, a virtual object is retrieved based on the barcode input. The player's character can then own or interact with the virtual object in the game environment.

Systems and methods of importing virtual objects using barcodes

An operator network is capable of routing incoming customer care calls to specific customer care representatives based on a subscriber profile and customer service representative (CSR) skill set. The device profile is retrieved from the mobile handset while the incoming customer care call is in a queue waiting to be connected to a CSR. The retrieved device profile is also used to determine an appropriate CSR to handle an incoming customer care call.

Operator network that routes customer care calls based on subscriber / device profile and CSR skill set

A method is provided for enabling gameplay with a character in a game environment on a mobile device. In the game environment, a player can play a game via a character. When there is an expectation of action from the character in the game, a touch gesture input is received on the mobile device. The fidelity of the touch gesture input is calculated with reference to an optimal gesture in a reference gesture table. If the fidelity is within a predefined range associated with the optimal gesture, the touch gesture input is matched to the optimal gesture and an associated game script is called wherein the character would be shown as having successfully completed the expectation.

Gestures to encapsulate intent

A method is provided for enabling virtual gameplay with a character in a game environment. A game environment is provided in which a player can play a game via a character. The player's geographic location is detected and stored. In response to the detected geographic location, a storyline is retrieved for the character to interact with. The retrieved storyline is related to the geographic location of the player.

Systems and methods of changing storyline based on player location

A method is provided for trading virtual goods. A game environment is provided in which a first player can acquire or develop a virtual good. This virtual good has a starting value. At least one rating of the virtual good is received from a second player via the game environment. The starting value is automatically increased or decreased as a function of the at least one rating of the virtual good. The virtual good is then made available for purchase at the new value. A system for trading virtual goods is also provided.

Systems and methods of virtual goods trading using ratings to ascribe value to virtual goods

A telecommunications network includes a plurality of operators, each performing customer service activities. Each operator uses an analytics engine to apply troubleshooting rules to help diagnose customer problems. In addition to a local rules repository at each of the different operators, a centralized rules repository is used to collect domain knowledge of the different operators. Additionally, rules generated by software vendors and device manufacturers are also included in the centralized rules repository. By accessing this centralized rules repository, the local rules repositories can be updated with rules from these other sources, thereby increasing the rules available for each individual operator.

Centralized rules repository for smart phone customer care

Automatically backing up one or more computers across a network to a backup device coupled to the network through one of the computers connected to the network. In one embodiment, a user connects the backup device to a first network connected computer which triggers the launch, installation, setup and configuration of the associated software on the first computer thereby performing a backup operation of data from the first computer to the backup device. The user then connects the backup device to a second network connected computer which triggers the launch, installation, setup and configuration of the associated software on the second computer thereby performing a backup operation of data from the second computer to the backup device. Furthermore, the associated software installed on the second computer triggers communication with and a backup of data from the first computer across the network through the second computer to the backup device.

Automated network backup peripheral device and method

Interactive multiplayer augmented reality game play is enhanced in a mobile device used in such game play by establishing a virtual world coordinate system based on one or more game conventions and by reducing device sensor error before, during or after game play using one or more such game conventions.

Growing community of inventors

Richmond Hill, Canada

Jeffrey Brunet