At&t Intellectual Property I, L.p.

Jeffrey Broadus

Gerald Starling

Dirk S Henson

Ken A Loveless

A self-provisioning telephony service includes assigning a toll-free telephone number to a customer account for a customer of a telecommunications provider, distributing the toll-free telephone number and an access number to the customer along with an invitation to provision a toll-free telephone number service, and receiving, at a local exchange carrier switch, a call from the customer. The access number is identified by the local exchange carrier switch for the call in response to performing a call number translation. The telephony service also includes accessing, by a server, the toll-free telephone number identified for the customer account and generating a provisioning order that includes a customer telephone number from the customer account and the toll-free telephone number. The telephony service further includes transmitting the provisioning order to a service control server, the service control server activating the toll-free telephone number for the customer account.

Methods, systems and storage mediums for providing a self-provisioning telephony service

Methods, systems, and storage mediums for implementing self-provisioning telephony services are provided. A method includes storing an access number at a service control server that services a local exchange carrier switch. The method also includes assigning a toll-free number to a customer account and distributing the toll-free number and access number to the corresponding customer. The method further includes receiving, at the local exchange carrier switch, a call from a customer, the call identified as the access number. The method also includes routing the call to a server and, absent human intervention, the server accessing the toll-free number identified for the customer account and generating a provisioning order that includes a customer telephone number from the customer account and the toll-free number. The method also includes transmitting the provisioning order to the service control server, the service control server activating the toll-free number for the customer account.

Exemplary embodiments relate to methods, systems, and storage mediums for providing self-provisioning telephony services. The method includes receiving a request for the self-provisioning telephony services from a caller of a telecommunications service provider. The method also includes prompting the caller to provide information for facilitating implementation of the self-provisioning telephony services. The method further includes implementing the self-provisioning telephony services, without human intervention from a telecommunications service provider, in response to information received as a result of the prompting. The self-provisioning telephony services include activating an account for a new telephone number, modifying an account for an existing telephone number, retrieving a forgotten personal identification number, and canceling an account for an existing telephone number.

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Marietta, GA, United States of America

Jeffrey Broadus