Bechtel Bwxt Idaho, Lcc

Jeffery R Neiswanger

Joel A Johnson

Kevin E Twitchell

Scott H Harris

The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service representative. In one embodiment of the invention, a system configured to distribute a telephone call within a network includes a distributor adapted to connect with a telephone system, the distributor being configured to connect a telephone call using the telephone system and output the telephone call and associated data of the telephone call; and a plurality of customer service representative terminals connected with the distributor and a selected customer service representative terminal being configured to receive the telephone call and the associated data, the distributor and the selected customer service representative terminal being configured to synchronize, application of the telephone call and associated data from the distributor to the selected customer service representative terminal.

Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative

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Idaho Falls, ID, United States of America

Jeffery R Neiswanger