Intuit, Inc.

Jeff W Geisler

Igor A Podgorny

Matthew Cannon

Yason Khaburzaniya

Pavlo Malynin

Faraz Sharafi

Greg Coulombe

Certain aspects of the present disclosure provide techniques for providing assistance to users by integrating social computing system with conversational user interface. In some cases, a user interacting with a virtual assistant of a conversational user interface provides input that the virtual assistant is not able identify a matching intent. As a result, the virtual assistant can leverage the social computing system to generate a new question based on the user input and post the question to the social computing system. Users of the social computing system can provide an answer, which the virtual assistant provides to the user in the conversational user interface. The social computing system can also generate a new intent for the virtual assistant to increase efficiency of the virtual assistant.

User support with integrated conversational user interfaces and social question answering

The invention relates to a method. The method includes receiving a flawed input comprising a domain specific misspelling. The method further includes encoding, by an encoder machine learning model executing on a computer processor, the flawed input on a per character basis to create a context vector. The method further includes decoding, by a decoder machine learning model executing on the computer processor, the context vector on the per character basis to create a rephrased input lacking the domain specific misspelling. The method further includes presenting the rephrased input.

Misspelling correction based on deep learning architecture

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San Diego, CA, United States of America

Jeff W Geisler