Plantronics, Inc.

Iterion Therapeutics, Inc.

Jeff Larson

Srinivas Rao Kasibhatla

Evan Harris Benway

Erik Keil Perotti

Stephen Horrigan

Ruolan Han

Jon Northrup

An IVR dialer creation method and system is described that creates new IVR dialers from recorded conversations between users and target IVR systems. An IVR dialer creation server and/or an IVR dialer application records each channel communications between a user and a target IVR system. The IVR system times target IVR system messages, and converts the times into pauses for the IVR dialer. The IVR system speech recognition determines the content of target IVR system messages. The IVR system analyzes user DTMF tones or voice responses to queries from the target IVR server. The IVR system determines which of the user responses are generic for the functional task performed and which pertain to user-specific information. The IVR system then builds the new IVR dialer from the pauses and user responses leaving open the possibility for the input of user-specific information during a later communication with the target IVR system.

System and method for creating interactive voice response (IVR) dialers

Growing community of inventors

Encinitas, CA, United States of America

Jeff Larson