Interactive Intelligence, Inc.

Jeff Gerardot

Jeff H Swartz

Milan Vrenjak

A novel communication handling system is disclosed. In one embodiment, communication handler process accesses read-only, in-memory copies of data tables from read-write table storage In this embodiment, handler process provides control information to hardware so that hardware performs selected actions, such as playing a recorded message, recording a message from the caller, transferring the call to a particular extension, etc. In other embodiments, communication handler process directs voice, data, or video chat requests delivered via an external network In still other embodiments, the in-memory copies are updated manually and/or automatically. In further embodiments, handler process may perform operations on sets of records from in-memory copies

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Cicero, IN, United States of America

Jeff Gerardot