Avaya Technology LLC

Avaya Inc.

Jeff F McElroy

Robert Samuel Cooper

Derek Scott Sanders

Richard Ulmer

Walter Rolandi

Edward Peebles

Jason Hucks

Jeeth Garageshwara

A computer-based virtual assistant includes a virtual assistant application running on a computer capable of receiving human voice communications from a user of a remote user interface and transmitting a vocalization to the remote user interface, the virtual assistant application enabling the user to access email and voicemail messages of the user, the virtual assistant application selecting a responsive action to a verbal query or instruction received from the remote user interface and transmitting a vocalization characterizing the selected responsive action to the remote user interface, and the virtual assistant waiting a predetermined period of time, and if no canceling indication is received from the remote user interface, proceeding to perform the selected responsive action, and if a canceling indication is received from the remote user interface halting the selected responsive action and transmitting a new vocalization to the remote user interface. Also a method of using the virtual assistant.

Personal virtual assistant

A call handling system includes a call handling device arranged between a user's phone and a telephone network. The call handling device detects an incoming call to the user's phone and forwards a message to the user including information about the incoming call to a mobile device held by a user over a two-way interface. Furthermore, the call handling device allows the user to send instructions regarding how to handle the call from the mobile device over the two-way interface.

Call handling using non-speech cues via a personal assistant

A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input. A computer-based virtual assistant that also automatically adapts its behavior is disclosed, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the remote computer is programmed to automatically change the behavior of the virtual assistant responsive to input received by the virtual assistant. As detailed below, the virtual assistant adapts to the user in many different ways based on the input the virtual assistant receives. Such input could be user information, such as information about the user's experience, the time between user sessions, the amount of time a user pauses when recording a message, the user's emotional state, whether the user uses words associated with polite discourse, and the amount of time since a user provided input to the virtual assistant during a session.

A computer based method for performing a command via a voice user interface on a subset of objects. The subset is selected from a set of objects, each having an object type. At least one taggable field is associated with the object type and has a corresponding value. The set of objects is stored in the computer memory. An utterance is received from the user and includes a command, an object type selection, a taggable field selection, and a value for the taggable field. Responsive to the utterance, at least one object is retrieved from the set of objects, the object of the type selected by the user and having a value in the taggable field selection that matches the taggable field value received from the user. The command is performed on the object. The object consists of text which is converted to voice output.

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Columbia, SC, United States of America

Jeff F McElroy