Nxi Communications, Inc.

Jeff F Knighton

Thomas J McLaughlin

Alan S Call

Ronald J Nelson

James E Messinger

The present invention informs a recipient of a holding non-voice call and allows the recipient to participate in real time text communication. A voice/text server is capable of communicating with a text device across a network or the Internet. The text device transmits the non-voice call to the voice/text server where the non-voice call is stored in a memory. The voice/text server generates a placeholder call and transmits the placeholder call to a voice telephone. The recipient receives the placeholder call by use of a voice telephone. A local text device generates a text link that is transmitted to the voice/text server. The voice/text server matches the text link to the holding text call. Text communication may then proceed between the users in any number of formats.

System and method for accepting text calls on voice telephones at call centers or other locations

A communication system allows a remote user to access a web site across a PSTN using a conventional text device such as a TTY device. The web site is configured with text, menu options, and communication transfer capabilities as may be found in an automated telephone service. The system includes a text gateway module in electrical communication with the text device. The text gateway module receives text data generated by the text device and directs the text data to a text/web translator. The web/text translator converts the text data into web data suitable for use by a web site and server. The web/text translator transmits the web data to a web gateway module that directs the web data to a specified web site. The web/text translator further receives from the web gateway module web data generated by the web site. The web/text translator converts the web data to text data which is readable by the text device. The text data is then transmitted to the text gateway module and then passed to the text device. The web/text translator converts text, graphical icons, menu options, and communication links within a web site into equivalent forms of text data. A remote deaf user may read and select different options that previously were available only in a automated telephone service.

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Salt Lake City, UT, United States of America

Jeff F Knighton