Bmc Software, Inc.

Wigwag Inc.

Jean-Marc Trinon

Olivier Pignault

Troy Cline

Walt Giroir

Shane Crawford

Thomas E Hemphill

Philippe Moitroux

Bernard Lemercier

A modeling system has a database that: stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

System and method for building business service model

Systems and methods for provisioning electronic devices. In some embodiments, a method may include receiving a first message at a provisioning server, the first message originated by a computing device, the first message including a device identifier associated with an automation device. The method may also include receiving a second message at the provisioning server, the second message originated by the automation device and including at least a device identifier portion. In response to the device identifier portion of the second message matching the device identifier of the first message and/or in response to the automation device not being associated with a provisioning account, the method may then include providing configuration information to the automation device.

Provisioning of electronic devices

A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Systems and methods for distributing and executing software code. In some embodiments, a method may include storing program instructions configured to invoke interactions with one or more of a plurality of automation devices, the plurality of automation devices divided into sets of one or more automation devices, each set of one or more automation devices associated with a respective Distributed Execution System (DES) node. The method may also include distributing the program instructions to each DES node, each DES node configured to operate in a discovery mode to evaluate the program instructions and identify one or more semantic statements that are applicable to its associated set of one or more automation devices, each DES node configured to operate in an execution mode subsequently to the discovery mode to execute the identified one or more semantic statements with respect to that DES node's associated set of one or more automation devices.

Distributing and executing software code

A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled information obtained through accessing and searching the database. Preferably, creating the service model is done with a graphical user interface application that enables a user to graphically build and modify aspects of the service model. When the service model is created or updated, a publishing engine or server is used publish at least a portion of the service model to one or more impact managers of the computer network service.

System and method for business service management

A system and method for visualization of the components of an enterprise system and the rendering of information about the health or status of the enterprise system, its components, and/or its subcomponents. The invention uses a combination of color codes or other indicators and a combination of algorithms and/or rules-based systems to control the computation of status/severities to associate to components and setup the color codes and indicators.

System and method for assessing and indicating the health of components

A system architecture and a method for managing using a cellular architecture to allow multi-tier management of events such as the managing of the actual impact or the potential impact of IT infrastructure situations on business services. A preferred embodiment includes a high availability management backbone to frame monitoring operations using a cross-domain model where IT component events are abstracted into IT Aggregate events. By combining IT Aggregate events with transaction events, an operational representation of the business services is possible. Another feature is the ability to connect this information to dependent business user groups such as internal end-users or external customers for direct impact measurement. A web of peer-to-peer rule-based cellular event processors preferably using Dynamic Data Association constitutes management backbone crossed by event flows, the execution rules, and distributed set of dynamic inter-related object data rooted in the top data instances featuring the business services.

System and method of enterprise systems and business impact management

A system architecture and a method for management using a cellular architecture to allow multi-tier management of events such as the managing of the actual impact or the potential impact of IT infrastructure situations on business services. A preferred embodiment includes a high availability management backbone to frame monitoring operations using a cross-domain model where IT Component events are abstracted into IT Aggregate events. By combining IT Aggregate events with transaction events, an operational representation of the business services is possible. Another feature is the ability to connect this information to dependent business user groups such as internal end-users or external customers for direct impact measurement. A web of peer-to-peer rule-based cellular event processors preferably using Dynamic Data Association constitutes management backbone crossed by event flows, the execution of rules, and distributed set of dynamic inter-related object data rooted in the top data instances featuring the business services.

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Liege, Belgium

Jean-Marc Trinon