Nuance Communications, Inc.

Jean-Guy E Dahan

William F Ganong, Iii

Jianxiong Wu

Daniel Willett

Uwe Helmut Jost

Holger Quast

Kenneth W D Smith

Kenneth William Douglas Smith

Andrew D Mauro

Vittorio Manzone

Fabrizio Lussana

David Copp

A method, computer program product, and computing system for receiving content from a third-party. The content may be processed to predict the disclosure of sensitive information. The sensitive information may be obscured from a platform user, where the third-party may be a customer and the platform user may be a customer service representative.

Automated obscuring system and method

A mobile device is adapted for automatic speech recognition (ASR). A user interface for interaction with a user includes an input microphone for obtaining speech inputs from the user for automatic speech recognition, and an output interface for system output to the user based on ASR results that correspond to the speech input. A local controller obtains a sample of non-ASR audio from the input microphone for ASR-adaptation to channel-specific ASR characteristics, and then provides a representation of the non-ASR audio to a remote ASR server for server-side adaptation to the channel-specific ASR characteristics, and then provides a representation of an unknown ASR speech input from the input microphone to the remote ASR server for determining ASR results corresponding to the unknown ASR speech input, and then provides the system output to the output interface.

Server-side ASR adaptation to speaker, device and noise condition via non-ASR audio transmission

In many speech-enabled applications, adaptation of speech recognition and language understanding tools for different users are employed. With such adaptation, identifying the particular user precedes applying the speech recognition and language understanding tools. According to at least one example embodiment, a method and corresponding apparatus of identifying a user includes comparing personal information data received from a user network device against personal information accessible by the server; and identifying a speech profile specific to the user based on the results of comparing the personal information data retrieved from the first user network device against the personal information accessible by the server. The identified speech profile is used in processing a speech of the user. Through use of the method or corresponding apparatus, a user can proceed directly to the use of the speech recognition or other applications and bypassing a login sequence.

Method and apparatus for detecting user ID changes

A method for conducting a call between a caller and an interactive voice response (IVR) system, the caller using a device to conduct the call, the device configured to execute a virtual assistant, the method comprising using the virtual assistant to conduct the call at least in part by influencing the style of information provided to the caller during the call and/or the content of information passed between the device and the IVR system during the call.

Systems and methods for providing a virtual assistant

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Cote St. Luc, Canada

Jean-Guy E Dahan