Foncloud, Inc.

Ca, Inc.

Interactive Tko, Inc.

Other

Fancloud, Inc.

Cisco Technology, Inc.

Verint Systems Canada, Inc.

Jean-David Dahan

Shai Berger

Michael Pultz

Jason Bigue

John Joseph Michelsen

James Stephen Kress

Debra Jean Danielson

Steven Cornelis Versteeg

Kouros Hodaee Esfahany

William H Ballard

John Sinclair Bird

Nathan Allin Hastings

Matthew R Engle

Russell E Sellers

Miao Du

Nicholas J Pausback

Paul T Young

Craig R Roffers

Jeffrey Guillot

Gregory H Carter

Nathan W Atkins

Jason Bique

Adam D Herrneckar

John T Miller

Karsten R Wokoek

A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

System and method for omnichannel user engagement and response

A first set of information is identified, collected by a first agent during monitoring of a first software component. A second set of information is identified, that was collected by a second agent during monitoring of a second software component. It can be determined that the first and second sets of information each include characteristics of a particular transaction involving the first and second software components. A model is generated of the particular transaction based at least in part on the first and second sets of information. The model includes a representation of the involvement of the first and second software components within the particular transaction. In some aspects, characteristics included in the first and second set of information can include timing information for use, for example, in generating a model representing ordering of software components' involvement in one or more transactions.

Modeling and testing of interactions between components of a software system

A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides callers with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.

System and method for indexing automated telephone systems

Frame data is received from an agent instrumented on a software component, the frame data describing a particular request from the software component to a database access component intercepted at the agent. The particular request corresponds to a transaction involving a database and the software component can interface with the database using the database access component. A service mode is identified that corresponds to the transaction and virtualization data is generated based on the service model and the particular request. The virtualization data is sent to the agent that describes a virtualized response to be provided by the agent to the software component as a response to the particular request.

Database virtualization

In a service emulation method, a transaction library storing a plurality of messages communicated between a system under test and a target system upon which the system under test depends is accessed responsive to receiving a request from the system under test. One of the messages stored in the transaction library is identified as corresponding to the received request based on different weightings assigned to respective sections of the messages, and a response to the received request is generated using the one of the messages that was identified. Related systems and computer program products are also discussed.

Entropy weighted message matching for opaque service virtualization

A virtualized Application Program Interface (API) implementation is generated based upon narrative API documentation that includes sentences that describe the API, by generating programming statements for the virtualized API implementation based upon parsing the narrative API documentation, and generating the virtualized API implementation based on upon the programming statements for the virtualized API implementation. The parsing of the narrative documentation may use a natural language parser and a domain-specific ontology for the API that may be obtained or created for the API. The virtualized API implementation may be generated using an API virtualizer.

Generating virtualized application programming interface (API) implementation from narrative API documentation

A first network connection is identified between a first software component and a second software component. First data is received from the first software component identifying an amount of data sent over the first network connection. Second data is also received, from the second software component, that identifies the amount of data sent over the first network connection. Further, a particular transaction fragment involving the first and second software components over the first network connection is determined from the received first and second data. In some aspects, the particular transaction fragment can be used in the analysis of a transaction including the particular transaction fragment.

An agent interfacing with a first software component identifies a first network connection between the first software component and a second software component. An amount of data exchanged between the first and second software components over the first network connection is determined. A particular fragment indicator is generated based on the amount of data. The particular fragment indicator is sent to an instrumentation broker for use in the identification of a particular transaction fragment. In some aspects, the particular transaction fragment can be used in the analysis of a transaction including the particular transaction fragment.

System and method of use for indexing automated phone systems

Growing community of inventors

Cedar Park, TX, United States of America

Jean-David Dahan