At&t Knowledge Ventures, LP

Jayson Anthony O'Neill

Thomas Joseph McBlain

John Wesley Moss

Susanne Marie Crockett

Carol Shifrin Gruchala

Nancy Ann Book

Dianna Inara Tiliks

Gordon Lynn Blumenschein

James Daniel Kovarik

Douglas Marshall

Barbara Jablonski

Matthew D Brooks

The present invention relates to a service for providing call reports to a subscriber related to non-answered calls for calls attempted between at least two parties. Using telecommunications switch triggers, call status related to answered, busy, and unanswered calls is collected in a record and used to populate a report. The report is then provided to a report formatter that formats the report so that it is suitable for presentation to a subscriber. The reported call information can be provided to the report formatter in near real time.

Call management reports

Growing community of inventors

Chicago, IL, United States of America

Jayson Anthony O'Neill