Electronic Data Systems Corporation

Jaye D Hicks

Randall F Mears

Joseph M Donovan

John Couchot

James D Hall

Laura L Wetzel

Lisa Q Flores

Cheryl L Clinton

Anne M Curtin

Sonya L Hinds

Brad L Rucker

Charles H Kiser

Kevin T Richards

Jean B Lehmann

Deborah C Peedin

Brian L Fish

Michael W Stuart

Rodney B Morris

Steven C Dorfmeister

Cynthia B Sargeant

Michael J Veatch

Gene C Will

William M Gerton

Steven K Berenbrock

Matthew B Reid

Scott M Boettcher

Processing performance data includes receiving performance data comprising quantitative data gathered according to at least one metric. The quantitative data is evaluated according to the at least one metric to generate at least one quantitative data rating. Performance data comprising client data gathered from a client is received and evaluated to generate at least one client data rating. Performance data comprising provider data gathered from a provider is received and evaluated to generate at least one provider data rating. The at least one quantitative data rating, the at least one client data rating, and the at least one provider data rating are reported.

Processing performance data describing a relationship between a provider and a client

An interactive knowledgebase ( ) system is provided. The system comprises a server ( ) and a client ( ). The server ( ) is operable to retrieve a plurality of informational pages with each informational page containing items and links to items. The server ( ) is further operable to maintain a directory ( ) of the items organized by category. The client ( ) is coupled to the server ( ) and operable to display the directory ( ) in a first frame of a web browser ( ). The client ( ) is further operable to request information pages from the server ( ) and display the information pages in a second frame of the web browser ( ). A user at the client ( ) can participate in an exchange of items and comments regarding items with other users of the interactive knowledgebase ( ).

System and method for an interactive knowledgebase

A process management system (10) for operating on a computer (102, 104, 106) includes a graphical user interface (14) for graphically presenting a process or a portion thereof to a user, a work element for graphically representing a task to be performed in the process, a work product for graphically representing a resultant product of performing a task, an agent for graphically representing an actor responsible for performing a task, and a link for graphically connecting the work element, work product, and agent indicative of inter-relationships therebetween. A knowledge repository (16) is further coupled to the computer for storing valuable information regarding the process.

Process management system and method

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Frisco, TX, United States of America

Jaye D Hicks