Avaya Inc.

Jaydeep Deepak Bhalerao

Deep Subhash Pai

Manish Chatterjee

Biswajyoti Pal

Embodiments disclosed herein provide systems and methods for controlling bandwidth across a network address translation (NAT) system. In a particular embodiment a method provides, identifying a first endpoint and a second endpoint to a communication session. The first endpoint is located within a domain of the NAT system and the second endpoint is located outside to the domain. The method further provides determining a bandwidth limitation for the communication session and exchanging communications between the first and second endpoints in accordance with the bandwidth limitation.

Bandwidth control in a network address translation (NAT) environment

Embodiments disclosed herein provide systems and methods for mitigating attacks on a WebRTC system at the edge of an enterprise network. In a particular embodiment a method provides obtaining access criteria regarding access to a WebRTC system in the enterprise network, wherein the access criteria comprise instructions for allowing WebRTC connections with the WebRTC system. The method further provides receiving WebRTC signaling associated with WebRTC connections between the WebRTC system and endpoints having network addresses outside the enterprise network and blocking at least one connection associated with the WebRTC signaling from participating in WebRTC communications with the WebRTC system based on the access criteria.

Mitigation of WebRTC attacks using a network edge system

In order to provide compatibility between WebRTC communication endpoints and legacy communication endpoints that use BFCP, a web media gateways is used to establish a conference call between the communication endpoints that use WebRTC and the legacy communication endpoints that use BFCP. A floor command is received to control the floor of the conference call from a first communication endpoint. The floor command is translated from WebRTC into BFCP or from BFCP to WebRTC. The floor command is sent to the second communication endpoint. This allows a conference call where communication endpoints support both WebRTC and BFCP.

Control for content channel in web real-time communication

Embodiments disclosed herein provide systems and methods for recording WebRTC communications at a network edge. In a particular embodiment a method provides, in an edge system of a communication network, receiving identification information that identifies a first endpoint and a second endpoint between which a first WebRTC communication will be established. The method further provides establishing the first WebRTC communication between the first and second endpoints through the edge system using the identification information. Also, the method provides identifying packets for the first WebRTC communication and recording the packets to a storage system.

WebRTC call recording at the edge of an enterprise network

A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.

Protecting privacy of a customer and an agent using face recognition in a video contact center environment

A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.

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Pune, India

Jaydeep Deepak Bhalerao