Revenue Science, Inc.

Jay Sauls

Radha Krishna Uppala

Roman Basko

Sri Krishna Nakka

A method, system and computer-readable medium for analyzing interaction or usage data, such as for customers, is described. The interaction or usage data may be stored in log files and supplemented with data from other sources. Various data parsing information may be defined and used as part of the analysis, such as by using customer-specific information to identify various occurrences of interest. For example, when analyzing a customer's web site interaction data, the parser component can use data defining customer-specific types of web site events of interest. Such high-level types of occurrences can be specified in a variety of ways, such as by using a combination of a logical web site, one or more URIs corresponding to web pages, and/or one or more query strings. The data parsing information may also specify a mapping of actual web sites to one or more logical sites.

Parsing navigation information to identify occurrences of events of interest

A method and system for importing data into a data store in accordance with metadata. The import system provides metadata that specifies how the import data for various types of import sources is to be imported into the data store. The import sources may be categorized according to the type of data provided by the import sources. When the import system receives the import data from the import source, it identifies the type of import source and retrieves the metadata defined for that type of import source. The import system then imports the received import data into the data store in accordance with the retrieved metadata.

Importing data using metadata

A method, system and computer-readable medium for analyzing interaction or usage data, such as for customers, is described. The interaction or usage data may be stored in log files and supplemented with data from other sources. Various data parsing information may be defined and used as part of the analysis, such as by using customer-specific information to identify various occurrences of interest. For example, when analyzing a customer's web site interaction data, the parser component can use data defining customer-specific categories of web pages. Such high-level types of occurrences can be specified in a variety of ways, such as by using a combination of a logical web site, one or more URIs corresponding to web pages, and/or one or more query strings. The data parsing information may also specify a mapping of actual web sites to one or more logical sites.

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Woodinville, WA, United States of America

Jay Sauls