Celltrust Corporation

Jay M Armstrong

Sean Moshir

Kevin K Moshir

Brian Stanley Panicko

A method and system for tracking electronic communications between a customer phone and a user mobile device for compliance with regulations are provided. The system includes a server configured to send an email to an Enterprise Information Archiving system capable of archiving the email for at least one of eDiscovery and compliance with one or more regulations. The server can associate a virtual phone number with a mobile app residing on a user mobile device and to either: (i) receive a communication originated from the mobile app and intended for a customer phone, and send the communication the customer phone; or (ii) receive a communication originated from a customer phone and sent by the customer phone to the virtual phone number, and send the communication to the mobile app. The server also is configured to include content from the communication in the email.

System and method for tracking and archiving mobile communications

A system for tracking electronic communications of a subscriber includes a gateway configured to track a communication between a mobile device and a subscriber mobile device that has a subscriber software module associated with a subscriber business number. The gateway is configured to send the communication to an Enterprise Information Archiving system. The gateway also is configured to: (i) if the communication is sent from the subscriber software module intended for the mobile device, send the communication to the mobile device via at least one of an SMS, MMS, and voice communication capability of the mobile device; and (ii) if the communication is sent from the mobile device to the subscriber business number via at least one of an SMS, MMS, and voice communication capability of the mobile device, send the communication to the subscriber software module associated with the subscriber business number.

A system tracks and archives communications between a mobile device and a telephone (which could be another mobile device) or an enterprise application software module. A gateway receives communications from and sends communications to a mobile software application installed on a mobile device. Communications can include text, multimedia voice and/or video information. When the mobile software application or enterprise application software module directs a communication to the telephone, the gateway determines whether to send the communication to the telephone via a copy of the mobile software application on the telephone or via a PBX system or a virtual number. Furthermore, the gateway sends a copy of the communication to an archiving system. To process the communication for archiving, the gateway can reformat the communication, create metadata associated with it, associate tags with it, encrypt it, compress it and/or transmit it.

A system and method are provided for tracking messages communicated using mobile devices. A message received at a server is originated at a first mobile device and is sent by the first mobile device to a virtual number associated with a software module configured to nm as an application on a second mobile device having a phone number. At the server, it is determined that the virtual number is associated with the software module on the second mobile device. With the server, the message is sent to the software module on the second mobile device, and at the server, the message is logged. The virtual number can comprise a long code. The message can be a short messaging service (SMS) message, a voice communication or an email.

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Chandler, AZ, United States of America

Jay M Armstrong