Cisco Technology, Inc.

Jay Ferrandini

Michael Paul Lepore

Paul J Russell

Paul Robert Schechinger

John Hernandez

William Finnerty

Steven Morrison

In one embodiment, a method can include: (i) receiving a contact center interaction request via a device coupled to a display screen; (ii) accessing information about the device or a user of the device from a customer database of a content provider; and (iii) establishing an interaction path between the contact center and a viewer. The method can further include providing information to the user via the interaction path in response to a request by the user for the information. The device can be a set-top box (STB) or a cable card and the display screen can be a television, for example. Also, the content provider can be a cable or satellite television provider, for example.

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Haverhill, MA, United States of America

Jay Ferrandini