Microsoft Technology Licensing, LLC

Salesforce, Inc.

Jawad Ahmed Ibrahim Katib

Arun Ramadasan Mannengal

Raveendrnathan Loganathan

Amit Martu Kamat

Srinivas Tirupati

Lingyu Deng

Xun Sun

Prasanthi Oruganti

Hyun Seung Hong

Samuel Johnson Shelton

Ashish Basran

Shreeja Subrata Datta

Avinash Chandru

A method that includes receiving a first configuration and a second configuration that define a set of rules for matching and merging a set of source data objects that are associated with a tenant and that are received from a plurality of data sources. The method may further include generating a set of merged data objects from the set of source data objects based on an identification of matching values from fields of the set of source data objects and selecting a value for each field of each merged data object having multiple values. The method may further include generating a mapping between primary keys associated with each merged data object and corresponding primary keys of the source data objects. The method may further include storing the merged data objects and the mappings in a first datastore and a second datastore that is different from the first datastore.

User identifier match and merge process

Techniques are described herein that are capable of offloading upload processing of a file in a distributed system. A request is received from a requestor to upload a file to a transactional database of a DBMS. Information regarding the requestor and/or the file is extracted from the request. A determination is made that the file is to be uploaded to a non-indexing file storage system in lieu of the transactional database based at least in part on the extracted information satisfying one or more criteria. A key that includes a hash is generated. The hash is created using attribute(s) of the requestor and/or the file from the extracted information. The key is provided to the requestor. The key and at least a portion of the file are received from the requestor. Uploading of the file to the non-indexing file storage system in lieu of the transactional database is initiated.

Offloading upload processing of a file in a distributed system using a key that includes a hash created using attribute(s) of a requestor and/or the file

A mechanism for customer service with security and privacy is provided. In a support service scenario for products or services, a determination is made based on an interaction with a customer that additional verification is needed. An authentication code is communicated to the customer via a mode chosen by the customer. At the same time, a hash of the authentication code is stored along with session and customer details. The customer is prompted to provide the authentication code and a hash of the provided authentication code is compared to the hash of the authentication code that was stored with the session and customer details. If the hashes match, it can be presumed that the agent is communicating with the correct customer and customer details are revealed. If the hashes do not match, the agent does not see any private customer details.

Mechanism for customer service with security and privacy

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Sammamish, WA, United States of America

Jawad Ahmed Ibrahim Katib