Bandwidth.com, Inc.

Alpine Access, Inc.

Jason Shugart

Greg Stephens

Kevin Breault

Sean Curley

David Grove

Mike Liliestedt

Embodiments of the present invention are directed to methods and systems for handling emergency calls from a mobile VoIP device. According to one embodiment, handling an emergency call from a Voice-over Internet Protocol (VoIP) device can comprise registering a physical address associated with the mobile VoIP device, periodically determining a current location of the mobile VoIP device, dynamically updating a current address associated with the mobile VoIP device based on the determined current location of the mobile VoIP device, and initiating an emergency call from the mobile VoIP device, the emergency call selectively using either the registered physical address or the dynamically updated current address.

Dynamic 911 location registration for mobile VoIP device

A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.

Softphone

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Denver, CO, United States of America

Jason Shugart