Avaya Inc.

Jason Milley

Jason G Tanabe

Tim Rahrer

Geoff Baskwill

Marcel Naegelkraemer

Justin Baltazor

Ron Gagnier

Geoffrey L Baskwill

Kyle Klassen

Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

System and method for separation of call origination and call delivery techniques

Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

Method to provide an optimized user interface for presentation of application service impacting errors

Display screen or portion thereof with graphical user interface

Growing community of inventors

Kanata, Canada

Jason Milley