Avaya Inc.

Jason G Tanabe

Tim Rahrer

Marcel Naegelkraemer

Justin Baltazor

Jason Milley

Ron Gagnier

Geoff Baskwill

Mehmet Balasaygun

Joel M Ezell

Jeffrey G Gartner

Lee Joseph Wilson

Scott Hendrick

Geoffrey L Baskwill

Stephen McIntyre

Adrian Lee

Kyle Klassen

Udi Arie

Jing Xie

Jing (Jerry) Xie

Kevin Cornwall

Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

System and method for separation of call origination and call delivery techniques

The embodiments herein are directed to collecting information from multiple sources about platform capabilities and evaluating the platform capabilities of at least a requesting computer system and a server. A portal can automatically and dynamically select a proper client/application to handle communication based on availability, connectivity and more characteristics and provide a communication recommendation when requesting a function. Logic in the portal allows the portal to determine how best to set up execution of the function. The portal logic can essentially evaluate all of the options available and then choose the best option.

Web application system and method to dynamically select between local installed and cloud-based resources

A region specific proxy server receives a first request to establish a communication session from a communication device. The first request is based on an address of the region specific proxy server identified by a DNS server. The region specific proxy server generates and sends, to a media control service, a second request to identify a region specific media relay. The second request comprises the address of the region specific proxy server. The proxy server receives, from the media control service, an address of the region specific media relay that is selected based on the address of the region specific proxy server. The proxy server sends the address of the region specific media relay to the communication device. The communication device uses the address of the region specific media relay to establish a media communication session (e.g., a voice media communication session) using the region specific media relay.

System and method to use location-aware DNS responses as input to media relay selection for WebRTC

Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

Method to provide an optimized user interface for presentation of application service impacting errors

Display screen or portion thereof with communications graphical interface

Display screen or portion thereof with graphical user interface

Systems and methods for presenting a single invitation to join a communication directed to a multimodal endpoint are provided. More particularly, a communication directed to a multimodal endpoint is delivered to the multimodal endpoint using only a single communication network at a time. A communication server handling an incoming communication directed to the multimodal endpoint first attempts to initiate a communication session using a first, preferred communication network. If the communication is completed or is responded to by the multimodal endpoint using the first network, an attempt to complete the communication using a second network is not initiated. Alternatively, if the first communication network is not available to deliver the communication to the multimodal endpoint, an attempt to complete the communication using the second communication network is initiated.

Method and apparatus for priority based session delivery to multimodal endpoints

The middleware presented herein maps a plurality of application user interfaces to a single user experience (i.e. user interface) so that a user is more comfortable with how information is presented. The middleware maps key elements of an original user interface into a standard user interface on a user's device. When a user interface is mapped, information or data is taken from the original user interface and is reconfigured to create the standard user interface displayed to the user. In embodiments, the middleware receives data associated with a user interface for an application, interprets the received data, parses the data, translates the parsed data by determining the correct template map and mapping the parsed data to a standard user interface, and configures the standard user interface with the translated data.

Context and application aware selectors

An endpoint adaptor and methods of operating the same are provided. The endpoint adaptor provides a single persistent view of a mobile communication device to a network and network-based applications. Moreover, a mobile application on the communication device can leverage the full capabilities of the device without passing any of the complexities associated therewith beyond a network agent acting on behalf of the mobile application.

System and method for presenting a single persistent view of a multi-module communication device to a network

Growing community of inventors

Belleville, Canada

Jason G Tanabe