Sprint Communications Comapny L.p.

Sprint Spectrum L.p.

Afiniti, Ltd.

Spring Spectrum L.p.

Sprint Communciations Company L.p.

Jason Delker

John Michael Everson

Robert H Burcham

Jason Kent Whitney

Bryce Alan Jones

M Jeffrey Stone

James Walter Norris

Jeremy Richard Breau

Jarrod Allen Nichols

Sei Yen Ng

Robin Dale Katzer

Michael Arthur Gailloux

Geoffrey A Holmes

Lyle Thomas Bertz

Carol A Ross

Von Karl McConnell

Manish Mangal

Peter Syromiatnikov

Mathew Oommen

Bradley Allen Kropf

Lars J Hacking

Zia Chishti

Carl Joseph Persson

Michael T Lundy

Brandon Christopher Annan

Jesse Michael Kates

Drew Thomas Dennis

Jason Salge

Richard A Rofail

Jeffrey M Stone

Cynthia Fung

Jeremy G Titus

Shannon L Stone

Kenneth Wayne Samson

Michael Patrick McMullen

Cesar Perez

Brian Douglas Mauer

Wing K Lee

Vikash Khatri

Matthew Habiger

Allison Anna DiMartino

Todd N Koellner

Thomas W Keel

Wayne William Schroeder

Gabriel B Kneisley

Fared A Adib

Kevin D Bowles

Frederick Carl Rogers

Matthew Carl Schlesener

Kevin Zhu

Balaji S Thenthiruperai

Trevor Daniel Shipley

Robert H Miller

Eric Eugene Miller

Jeffrey R Contino

Robert L Waldrop

Randy S Ulvenes

Fred C Rogers

Robert Brian Landers

Jeffrey A Mau

Matthew Oommen

Anand Arivukkarasu

David A Schmuck

Denise K Sadler

Jeremey R Breau

The present application is directed toward techniques for behavioral pairing in a task assignment system. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system are described. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least one behavioral pairing constraint; and applying, by the at least one computer processor, the at least one behavioral pairing constraint to the task assignment system to controllably reduce performance of the task assignment system.

Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, information about a task waiting for assignment in the task assignment system; and selecting, by the at least one computer processor, a hold activity from a plurality of hold activities for the task based on the information about the task, wherein the selected hold activity is expected to improve performance of the task assignment system.

Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, availability of at least one task in a queue; querying, based on at least one variable pertaining to the at least one task, at least one data source for information associated with the at least one task; receiving, from the at least one data source, the information associated with the at least one task; and pairing, based at least in part on the information associated with the at least one task, the at least one task to an agent in the task assignment system.

In an embodiment, a method for providing a virtual environment comprises receiving an input, executing a virtual environment application in response to receiving the input, and generating a display of a virtual environment. The virtual environment comprises a plurality of advertisement locations. The method also includes receiving, from a plurality of advertisement providers, a plurality of advertisements for the plurality of advertisement locations, populating the plurality of advertisement locations with the plurality of advertisements, and displaying the display of the virtual environment having the plurality of advertisements in the plurality of advertisement locations. The method further includes receiving a navigation input, modifying the display to present a different viewpoint within the virtual environment that correlates to a movement within the virtual environment, receiving an ad selection input for an ad of the plurality of advertisements, and displaying advertisement data for the ad.

Virtual environment creation, scaling, and population with multiple display opportunities

A mobile communication device. The device comprises a cellular radio transceiver, a GPS receiver, a processor, a memory, and a self-locating application stored in the memory. When executed by the processor the application monitors a received signal strength of the radio transceiver, in response to detecting a rate of cellular radio signal strength increase above a first threshold, obtains GPS coordinates of the device from the GPS receiver and an identity of a serving cell site, stores the GPS coordinates with the identity of the serving cell site in the memory, and in response to detecting a rate of cellular radio signal strength decrease below a second predefined threshold and determining that the cellular radio transceiver is served by the serving cell site associated with the GPS coordinates stored in the memory, determines that the device is at the location associated with the GPS coordinates stored in the memory.

Mobile communication device self-locating framework

A method of accessing services from a mobile communication device. The method comprises presenting service visual representations on a display of the device, wherein each of the service visual representations provides an interface for invoking a service, selecting advertisements for media content from a media content repository, wherein the selecting is based at least in part on the device, presenting the selected advertisements as thumbnail images on the display of the device, wherein each thumbnail image is coupled to metadata that define methods for invoking at least some of the services associated with the service visual representations, and when a first thumbnail image associated with a first selected advertisement is selected and dragged to the position of a first service visual representation, invoking a first service associated with the first service visual representation based on a method defined by metadata coupled to the first thumbnail image.

Method of accessing services from a mobile communication device

A method of generating an audience of user equipment users according to a user-searchable index for audience curation. The method includes generating the user-searchable index for audience curation, receiving user input describing a user's desired characteristic of an audience as user-friendly input through a public-facing selection interface, and parsing the user input to generate a distributed search query complying with a search syntax of a search engine. The method further includes searching the user-searchable index to determine a quantity of prospective audience members having the desired characteristic, transmitting the quantity of prospective audience members to the user to cause a terminal of the user to display the quantity of prospective audience members on a display, and transmitting the query to a first network element configured to execute the query to perform a desired action of the user when the user approves the quantity of prospective audience members.

Computer implemented framework for selection of mobile device users for third party communication outreach using anonymized handles

A method of measuring ad performance on a mobile device comprises presenting a swipe screen on a mobile device, displaying an ad on the swipe screen on the mobile device, receiving, by one or more input devices on the mobile device, one or more inputs, tracking the one or more inputs as interactions with the ad on the swipe screen, generating an interaction report based on the one or more inputs, and sending the interaction report to a server. The ad is configured to accept a range of inputs corresponding to interactions with the ad when displayed on the swipe screen, and the one or more inputs correspond to an interaction with the ad.

Swipe screen advertisement metrics and tracking

Systems and methods discussed herein are directed towards more efficient processing of user equipment (UE) data received in a native network telemetry data form. This data is stored and is selectively translated upon request to a different form such as longitude and latitude. The selective translation may be based on a request for a particular range of data that may fall into a geofence, which may be dynamically adjusted over time.

Systems and methods for operation of network location services via translation of network telemetry

A media player is provided. The media player comprises a communications interface, a memory store containing a plurality of personalized advertisements, and a media playback component. The targeted advertisements are refreshed by receiving updates from the communications interface during some of the intervals when the media player is connected to a network. The targeted advertisements are indexed by a plurality of characteristics, the first characteristic being a creation date of the targeted advertisements. The media playback component is configured to play a media content, wherein the media content is stored separately from the targeted advertisements, and to play one of the targeted advertisements in the memory store selected based on the characteristics of the one of the targeted advertisements.

Method for providing personalized, targeted advertisements during playback of media

A method of troubleshooting a mobile device receiving at a diagnostic server an initial snapshot of characteristics from a mobile device, wherein the initial snapshot includes metrics that will identify the mobile device, elements that will expose a performance issue related to the mobile device, and metrics that enable determination of a corrective action for remedying the performance issues, determining with a diagnostic processor the performance issue based on the initial snapshot, receiving at an evaluating server an after-care snapshot of the characteristics from the mobile device after a corrective action has been performed on the mobile device, and determining with an evaluating processor whether the corrective action remedied the performance issue based on the after-care snapshot.

Evaluation of mobile device state and performance metrics for diagnosis and troubleshooting of performance issues

In an embodiment, a system comprises an application that is configured to identify features of a current mobile service plan associated with a current mobile device, wherein the features of the current mobile service plan comprises at least an amount of time remaining on a current mobile service plan contract, identify different mobile devices, wherein identifying the different mobile devices comprises identifying a retail price for each of the different mobile devices generate an available price for each of the different mobile devices based on at least the features of the current mobile service plan associated with the current mobile device and the retail price for each of the different mobile devices, and to provide the generated available price for each of the different mobile devices to a user associated with the current mobile device.

System and method of enhancing a mobile device upgrade offer

A method of mediating advertisements through an advertisement gateway comprises receiving, at an advertisement gateway, a request message for an advertisement from an electronic device, hashing identifying information in the request message with a temporary identifier, creating a unique identification for the electronic device based on the hashing, replacing, by the advertisement gateway, the identifying information in the request message with the unique identification, sending, by the advertisement gateway, the request message comprising the unique identification to an advertisement provider server, receiving, at the advertisement gateway, an advertisement based on the request message comprising the unique identification, and sending, from the advertisement gateway, the advertisement to the electronic device.

IP address hashing in advertisement gateway

Growing community of inventors

Olathe, KS, United States of America

Jason Delker