Jive Software, Inc.

8x8, Inc.

Ykk Corporation

Jared Smith-Mickelson

Lance Alan Riedel

Abhishek Jain

Bryan R Martin

Garth Judge

In certain examples, a service provider provides communications services with endpoint devices. The data-communications services are established via redundant media channels from among disparate last-segment channel types (Wi-Fi, cellular network, etc.) accessible to one endpoint device through an edge server. An incoming call involving one endpoint device is routed via the service provider via primary and secondary network connections via respective first and second ones of the disparate last-segment channel types. In response to the location data for the endpoint device or QoS data, media of the incoming call is combined to improve the quality of the provided data communications services.

Apparatuses and methods involving call routing via disparate types of communication paths

Techniques and tools are described for producing time-series data using faceted search based on document creation time. For example, index information can be created from events (e.g., by adding meta-data and indexing the events as documents). In addition, index information can be created that maps document creation time to time ranges. Search queries can then be executed (e.g., comprising ad-hoc filters to filter on the meta-data), and search results can be faceted on the time ranges to produce time-series data. The time-series data can be graphed to display trends of activity (e.g., trends of events based on user activity).

Fast ad-hoc filtering of time series analytics

According to one example, the present disclosure involves a system including a data-communications server which uses client-specific sets of data that respectively indicate, for each of a plurality of disparate client entities, data services including data-communications call routing services and parked-call services to be provided on behalf of the client entity from among the client entities. The server is to access the client-specific sets of data (e.g., as may be stored in database of a memory circuit), and, in response, the server receives incoming calls involving user endpoint devices associated with respective ones of the client entities. These actions may be followed by the server providing the data services for the incoming calls in a manner consistent with the client-specific sets of data, and conveying for one of the incoming calls, one of multiple call-related context indications to one of the user endpoint devices. This context indication may inform the user on how the incoming call is to be processed for a change to or from a parked call status.

Apparatuses and methods involving parking communications

In one example, a communications system includes a unified communications server platform (UCP) and processing circuitry including a channel-communications management module. The unified communications platform is to process different types of communications services, for a data-communications service provider, respectively using different types of communications channels. The channel-communications management circuit (CCMC) manages in real-time communications involving the UCP and provides effective merging of two or more inbound data communications received via the different types of communications channels for effecting a streamlined-single communication channel via a graphic user interface (GUI) accessible to a user of the communications services. A processing circuit is communicatively integrated with the CCMC to assess the two or more inbound data communications and in response to provide, as one of the communications services from the UCP and via the GUI, peripheral data deemed by the processing circuit as advantaging the streamlined-single communication channel for review to the user.

Communications apparatus and method using channel-communications management with intelligent access to peripheral resources

According to one example, the present disclosure involves a system including a data-communications server which uses client-specific sets of data that respectively indicate, for each of a plurality of remotely-situated disparate client entities, data services including data-communications call routing services and parked-call services to be provided on behalf of the client entity from among the client entities. The server is to access the client-specific sets of data (e.g., as may be stored in database of a memory circuit), and, in response, the server receives incoming calls involving user endpoint devices associated with respective ones of the client entities. These actions may be followed by the server providing the data services for the incoming calls in a manner consistent with the client-specific sets of data, and conveying for one of the incoming calls, one of multiple call-related context indications to one of the user endpoint devices. This context indication may inform the user on how the incoming call is to be processed for a change to or from a parked call status.

Growing community of inventors

Los Gatos, CA, United States of America

Jared Smith-Mickelson