Sas Institute Inc.

Jared Michael Dean Smythe

Richard Welland Crowell

David B Styles

A system determines user intent from a received conversation element. A plurality of distinct intent labels are generated for the received conversation element. The generated plurality of distinct intent labels are divided into a plurality of interpretation partitions with overlapping semantic content. for each interpretation partition of the plurality of interpretation partitions, a set of maximal coherent subgroups are defined that do not disagree on labels for terms in each subgroup, a score is computed for each maximal coherent subgroup of the defined set of maximal coherent subgroups, and a maximal coherent subgroup is selected from the set of maximal coherent subgroups based on the computed score. Intent labels are aggregated from the selected maximal coherent subgroup of each interpretation partition of the plurality of interpretation partitions to define a multiple intent interpretation of the received conversation element. The defined multiple intent interpretation is output for the received conversation element.

System for determining user intent from text

A system determines user intent from text. A conversation element is received. An intent is determined by matching a domain independent relationship and a domain dependent term determined from the received conversation element to an intent included in an intent database that stores a plurality of intents and by inputting the matched intent into a trained classifier that computes a likelihood that the matched intent is the intent of the received conversation element. An action is determined based on the determined intent. A response to the received conversation element is generated based on the determined action and output.

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Cary, NC, United States of America

Jared Michael Dean Smythe