Republic Wireless, Inc.

Bandwidth.com, Inc.

Relay, Inc.

Jared Kashimba

Sai Gopala Rathnam

Justin Milam

James Mulcahy

Jon Schniepp

Matthew Newton

L Anders Brownworth

Timothy Jones

Dean E Thorson

Jesse Stimpson

Stan Surmay

Anders Brownworth

Sam Quaile

Adam Cook

Charles Marcel Kinard

Ryan Patrick McShane

Brandon Smith

Sai Rathnam

Greg Stephens

Steve Ims

Travis Morton

Sam Thomas

Ibraheem Khalifa

Matthew Wood

Matthews Abraham

Andrew Gulino

Aaron Medford

Shawn Starler

Hunter Davis

Gregory Stephens

In an example, a portable communication device (PCD) is dynamically configured, providing a profile to the PCD. A portable communication device may be dynamically configured using a profile based on an event. The profile includes data that allows users of PCDs to be provided with one or more logical communication channels for communicating. In an example, an artificial intelligent (AI) assistant is provided for use in connection with a PCD. An example implementation maintains a user profile including one or more profile tags indicative of attributes applicable to respective users. User input is received at an AI assistant executing in association with a PCD and the user input is processed to identify matching profile tag values, permitting one or more tasks to be performed involving related PCDs.

Techniques for communicating among portable communication devices

Portable communication device profile management

Portable communication device profile management using token

Techniques are disclosed for translating messages into multiple languages among a group of wireless portable electronic communication devices communicable with one another via a remote cloud-based communications platform server (CPS). The CPS receives a first voice message from a sending portable communication device (PCD) and determines a language setting for the sending PCD. The CPS may then convert the first voice message to a first text message in the language of the sending PCD. The CPS may then determine a logical channel associated with the first voice message and any other PCDs associated with the logical channel set to receive the message sent by the sending PCD. For each other PCD associated with the logical channel, the CPS may then (i) determine a language setting for the other PCD, (ii) translate the first text message to a second text message in the language to which the other PCD is set, (iii) convert the second text message to a second voice message in the language to which the other PCD is set, and (iv) send the second voice message to the other PCD.

Techniques for translating messages into multiple languages among a group of portable electronic devices

Techniques are disclosed for translating messages into multiple languages among a group of wireless portable electronic communication devices communicable with one another via a remote cloud-based communications platform server (CPS). The CPS receives a first message from a sending portable communication device (PCD), the first message being one of a voice message or a text message. The CPS then determines a language setting for the sending PCD. When the first message is a voice message, the CPS converts it to a first text message in the language of the sending PCD. The CPS also determines a logical channel associated with the first message and any other PCDs associated with the logical channel as well as the language settings for the other PCDs. For each other PCD associated with the logical channel, the CPS translates the first text message to a second text message in the languages of the other PCDs. The CPS also determines, from a user profile, a current format setting for received messages. When the current format setting for received messages is voice, the CPS converts the second text message to a second voice message in the language of the other PCD and sends the second voice message to the other PCD. When the current format setting for received messages is text, the CPS sends the translated second text message to the other PCD.

Techniques are disclosed for responding to a pre-recorded inbound voice message in a communication system that includes communication devices and a communication server. In a first communication device, a pre-recorded inbound voice message is received from a sender communication device via a communication server. A reply mode is set for a response voice message from a plurality of reply modes. The response voice message is recorded and a reply mode flag is inserted into a message header. The response voice message is then sent to the communication server where it determines the reply mode. When the reply mode is reply to all, the response voice message is sent to the sender communication device and other recipient communication devices. When the reply mode is reply to sender, a direct channel communication link is established between the first communication device and the sender communication device and the response voice message is sent directly to the sender communication device.

Techniques for responding to inbound voice messages in a communication system

Techniques are disclosed for managing inbound voice messages in a communication system that includes communication devices and a communication server. A communication device receives an inbound voice message that is associated with a voice message temporal mode that includes a message mode and a live mode. The communication device may then determine the voice message temporal mode for the inbound voice message as well as a device temporal mode associated with the receiving communication device. The device temporal mode also includes a message mode and a live mode. When the voice message temporal mode is determined to be message mode, the communication device may provide a message received notification on the receiving communication device. When the device temporal mode is determined to be message mode, the communication device may provide a message received notification on the receiving communication device regardless of the voice message temporal mode. When the voice message temporal mode and device temporal mode are both determined to be live mode, the communication device may play the received inbound voice message back on the receiving communication device.

Techniques for managing inbound voice messages in a communication system

Techniques are disclosed for managing outbound voice messages in a communication system that includes communication devices and a communication server. A temporal mode of either live mode or message mode and a recipient mode of either group mode or direct mode are selected and set for an outbound voice message. Based on the selected settings for temporal mode and recipient mode the originating communication device records a voice message that is relayed to the communication server where it is distributed to other communication devices according to the rules or parameters associated with the temporal and recipient mode selected.

Techniques for managing outbound voice messages in a communication system

Techniques are disclosed for managing a panic mode for a communication device. The communication device may trigger a panic mode causing the communication device to emit an audible alert while simultaneously causing the communication device to capture any detected sound at a frequency below the audible alert. The communication device may also collect metadata including a date stamp, a time stamp, and a location that may be associated with any captured audio and stored locally or streamed to a communications server for storage. The communication device may also send a message to one or more other endpoints indicative of the communication device having engaged panic mode.

Panic mode management in a communication device

Examples are disclosed for placing an outbound telephony call using a smart speaker as a proxy device for a telephone account. A smart speaker may receive a verbal command to initiate the telephone call that includes identifying information for the called party. The verbal command may be forwarded to a smart speaker server where it may be converted to a computer instruction to initiate the telephone call. The computer instruction may then be forwarded to a communications server. The communications server may determine the telephone number to call based on the identifying information for the called party. The communications server may then establish a first communication link between itself and a telephony endpoint of the called party and a second communication link between itself and the smart speaker device. The communication links may then be bridged into a communications session between the smart speaker device and the telephony endpoint of the called party.

Virtual telephony assistant

Examples are disclosed for screening an inbound telephony call to a called party. At a communications server, an inbound telephony call intended for a called party's telephone number is received and checked against a whitelist database and a blacklist database. When the caller ID of the inbound call matches a telephone number contained in the blacklist database, the communications server automatically routes the call to a voicemail system or spam folder associated with the called party's telephone number. When the caller ID of the inbound call matches a telephone number contained in the whitelist database, the communications server determines whether the called party is available to receive the call. Otherwise, when the caller ID of the inbound call does not match a telephone number contained in either the whitelist database or the blacklist database, the communications server prompts the caller for additional information.

Various embodiments describe a multi-step process for determining whether the keyword has been spoken. The first tier uses an onboard digital signal processor (DSP) to process converted audio signals. If the DSP analysis cannot confirm the keyword due to noise in the signal, a second tier of processing may use an applications processor (AP) and a more stringent audio filter to try to verify the keyword. If the AP analysis cannot confirm the keyword, a third tier of processing may use server side processor and an even more stringent audio filter to try to verify the keyword. Certain signal to noise ratios (SNRs) of the detected and converted audio signal are used to decide when and if to try the second and third tier of processing.

Multi-step validation of wakeup phrase processing

Examples are disclosed for placing an outbound telephony call using a mobile telephony device as a proxy to make the call on behalf of a smart speaker device. At a communications server, it is determined whether a mobile telephony device is in proximity of a smart speaker device. When the mobile telephony device is in proximity of a smart speaker device and attempts to place a telephony call, the communications server establishes a communications link between the communications server and the smart speaker device. The communications server may then dial the telephone number sent by the mobile telephony device and establish a communications link between the communications server and a device associated with the dialed telephone number. The communications server may then join the communications link between the communications server and the smart speaker device with the communications link between the communications server and a device associated with the dialed telephone number to create a communications session.

Disclosed are techniques for mediating a communication session between a communication device operating asynchronously and a communication device operating synchronously. A communications server receives a first set of audio data segments transmitted asynchronously from an asynchronous communication device over a first communication link and converts the audio data segments into a first synchronous stream of audio data. The communications server then establishes a synchronous audio media channel between itself and the synchronous device over a second communication link before transmitting the first synchronous stream of audio data to the second communication device over the established synchronous audio media channel. The communications server may also receive a second synchronous stream of audio data from the synchronous communication device and convert the second synchronous stream of audio data into a second set of audio data segments. The second set of audio data segments may then be transmitted asynchronously to the asynchronous communication device over the first communication link.

Growing community of inventors

Micanopy, FL, United States of America

Jared Kashimba