Sorenson IP Holdings, LLC

Janet Esposito

Scot Lorin Brooksby

Adam Montero

Grant A Beckmann

Lane Walters

Jesse Parent

Tyson Peterson

Barry Utley

Video relay services, communication systems, and methods are disclosed herein. The video relay service is for providing sign language translation services during a real-time communication session between a hearing-impaired user and a hearing-capable user. The video relay service is configured to create a video conference and an audio conference for a remote video interpreter at a remote video interpreter work station to provide teaming assistance request for a first video interpreter work station of the video relay service.

Video relay service, communication system, and related methods for providing remote assistance to a sign language interpreter during a communication session

Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

Video relay service, communication system, and related methods for connecting users with N11 services in a video relay service environment

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Layton, UT, United States of America

Janet Esposito