Drift.com, Inc.

Jane S Taschman

Jeffrey D Orkin

Christopher M Ward

Maria C Moya

Carolina M Caprile

Natalie Duerr

A method of authorizing content for use, e.g., in association with a conversational bot. The method begins by configuring a conversational bot using a machine learning model trained to classify utterances into topics. Utterances that are not recognized by the machine learning model (e.g., according to some configurable threshold) are then identified. Using a clustering algorithm, one or more of the identified utterances are then processed into a grouping. Information identifying a topic associated with the grouping is then received and, in response, the machine learning model is updated to include the topic.

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New York, NY, United States of America

Jane S Taschman