Google Inc.

Jan Piotr Jedrzejowicz

Brynn Marie Evans

Rebecca Gisoo Park Chiou

Yossi Matias

Brandon Charles Barbello

Nadav Bar

Benjamin Schlesinger

Noam Etzion-Rosenberg

Rebecca Chiou

Shavit Matias

Aditi Bhargava

Usman Abdullah

Ori Kabeli

Kyungmin Youn

Alex Agranovich

Eric Erfanian

Paul Dunlop

Yaniv Leviathan

Yoav Tzur

Nir Shemy

Michelle Tadmor

A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

Synchronous communication using voice and text

Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

System(s) and method(s) for implementing a personalized chatbot

Display screen or portion thereof with graphical user interface

Display screen or portion thereof with a transitional graphical user interface

Display screen or portion thereof with animated graphical user interface

A system is configured to receive a search query from a user device; identify a set of organizations that offer services relevant to the search query; generate first scores for the set of organizations using a first scoring function; generate a document that includes information identifying the set of organizations based on the first scores; provide the document to the user device; receive, based on providing the document to the user device, information indicating a selection of one of the set of organizations as a selected organization; identify a set of service providers, associated with the selected organization, that offer the services relevant to the search query; generate second scores for the set of service providers using a second scoring function, where the second scoring function may be different from the first scoring function; select or receive selection of one of the set of service providers, as a selected service provider, based on the second scores; and cause a video communication session to be established between the user device and a device associated with the selected service provider.

Automatic matching of users and service providers

Growing community of inventors

San Francisco, CA, United States of America

Jan Piotr Jedrzejowicz