Amazon Technologies, Inc.

Jamie J Sheehan

Siddharth Vivek Joshi

Charles Eric Dannaker

Zachary Crisman

Disclosed are various embodiments for processing electronic messages and/or reply electronic messages. A contact entry associated with a user issue is created. A unique token associated with the contact entry is generated. Electronic messages sent to the user are generated with a reply-to address that incorporates the token.

Processing electronic mail replies

Disclosed are various embodiments for processing email and/or reply emails. A contact entry associated with a user issue is created. The contact entry is associated with an issue category based upon a context of the contact entry. A unique email token associated with the contact entry is generated. Emails sent to the user are generated with a reply-to address that incorporates the email token.

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Cork, Ireland

Jamie J Sheehan