Pearson Education, Inc.

James Sherlock

James Setaro

Judah Walker

Jeffrey Schmidt

Methods and systems for automatically resolving computerized electronic communication anomalies are disclosed herein. The system can include a memory including an error database containing information identifying a plurality of previous detected errors and configuration information associated with those errors. The system can include a plurality of user devices. Each of these plurality of user devices can include: a first network interface to exchange data via the communication network; and a first I/O subsystem to convert electrical signals to user interpretable outputs via a user interface. The system can include a server that can: receive an indication of the initiation of electronic communication; receive an electrical signal including attribute information; receive an error message; identify a trend in error messages; and provide an error solution if a trend is identified.

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Iowa City, IA, United States of America

James Sherlock