Servicenow, Inc.

James Robert Edmonds

Jebakumar Mathuram Santhosm Swvigaradoss

Shouvik Goswami

Harshvardhan Prasad

Bharath Padaki

Varun Tayal

Jeremy Hess

Navakanth Reddy Gandavarapu

In the present application, improved techniques of a provider instance providing a customer instance access to resources on an ITSM platform are disclosed. A link to a protected resource is generated by a first instance. In response to determining that the link is being transmitted to a user of a second instance different from the first instance, the link is converted into a transformed link comprising an application programming interface (API) call. In response to the user of the second instance interacting with the transformed link, the API call is received. Based on the API call, it is determined that the user is authorized to access the protected resource. In response to determining that the user is authorized to access the protected resource, the user of the second instance is provided a uniform resource locator (URL) to access a time-based single sign-on (SSO) page for accessing the protected resource.

Transformed link for automatically providing access of a protected resource accessible to a different instance

A domain separated service catalog may include global catalog items and domain-specific catalog items. Global catalog items may be accessible to all users of a catalog. Catalog item data for global catalog items may be stored in a catalog item data table. Domain separated catalog items may only be accessible within the domain with which they are associated. Catalog item data for domain separated catalog items may also be stored in the catalog item data table. When a user associated with a domain opens the service catalog, data for catalog items may be retrieved from the catalog item data table. The catalog may then be populated with the global catalog items and the domain specific catalog items.

Systems and method for domain separation of service catalog

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Franklin, TN, United States of America

James Robert Edmonds