At&t Intellectual Property I, L.p.

Bellsouth Intellectual Property Corporation

At&t Bls Intellectual Property, Inc

James R Miller

Robert J Bates

Joel E Cordsmeyer

Steven G Smith

Robert H Willis, Jr

Ralph J Mills

Frederick L Edwards

Jean-Pierre Zaiter

Kenneth D Franklin

Christopher Drew

James R McCracken

R Eddie Glascoe, Jr

Fredrick L Edwards

Gary Dennis

Gloria D Perkins

A system for automatically planning firmware card ports on multiplexors in a DSL network is disclosed. The system is operable to query element management systems (EMS's) in a DSL network to identify the multiplexor devices that each of the EMS's is dedicated to managing. Thereafter, the system queries the multiplexor devices identified as being managed by a particular EMS for the planning status of the multiplexor's ports. Upon identifying unplanned ports, and those that are inconsistent with the prescribed plan, the system plans the ports consistent with a prescribed planning arrangement.

System and method for planning ports in DSL network elements

Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.

Methods and systems for performing special service maintenance and installation operations in a telecommunications system

The present invention provides an automated mechanism for technicians located remotely from a network operations center to query a communications system for the status of communications paths. An automated capability is also provided for the remote management and testing of network components along a communications path in order to more efficiently diagnose network anomalies.

Methods and systems for communications path analysis

A system for transacting business with customers is disclosed. The system includes a dispatch division receiving a complaint from a customer related to a problem the customer is experiencing. The dispatch division then deploys a technician to repair the problem. While the technician is conducting the repair, the system permits the technician to interact with the customer and negotiate and close deals for additional or modified products, services or features that the customer may want. The system also includes provisions for allowing the technician to retrieve information related to the customer and includes features that automatically notify various appropriate business offices for follow-up with the customer.

System for facilitating technician sales referrals

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Lawrenceville, GA, United States of America

James R Miller